KeithAlexAtl-HP employee lied about fluid inside my notebook.

[XYS]

HP employee lied about fluid inside my notebook.

http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-employee-lied-about-fluid-inside-my-note...

HP Status as of 12-20-11 I have been waiting and trying since 05-18-11 (The good news is: I do not have use small claim court. How about Fraud?)

08-24-11 I have been trying and waiting since May, .2011

HP Supervisory Promise

He will send my claim on both computers to the escalation team. He promises a response in 24 to 48 hours. 08-24-11 HP Claim

Number: 8045396373 Costco Customer Service Claim Number: 3040429 Hewlett-Packard supervisor.

He will send my claim on both computers to the escalation team. He promises a response in 24 to 48 hours. 08-24-11 HP

Claim Number: 8045396373

Costco Customer Service Claim Number: 3040429 -2 phone calls with Costco witnesses. On the first call, the man yelled at me repeatedly that he had pictures of

my fluid filled Pavilion dv6t-3200. Even though I bought two. It turned out that my computer had never even reached him. He voided my warranty, with out cause.

There is no fluid in either of my dv6ts; it is easy to tell. He sent them back in pieces.

Regards,

Keith Alexander

Hello Keith,Thank you for contacting HP Total Care.The case has been already escalated and you will be contacted soon. Please keep patience and cooperate with us so that we can assist you in a timely manner.For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.com/go/totalcar

Sincerely,

Renuka

HP Total Care

From:

keithalexatl@att.net

To:

LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM

CC:

Sent:

09/25/11 13:35:05

Subject:

Pawan (bottom of page) {ticket no:[8045396373]}See update of 4 month old info; Bad hard drive, then your rep voided the warranty, unseen. 2 dv6t-3200 CTOs

From:            keithalexatl@att.net
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
Sent: 09/21/11 04:21:49
Subject: Re:
As my attachment clearly showed there are 2 dv6t 3200s, destroyed by a rogue
representative. Costco has the claim #s, and the multiple promises to fix the
problem.
HP Claim # 8045396373,Costco claim # 3040429. The rep. that told a bald face
lie and voided my warranty, then sent laptops back in pieces was heard on
conference call by Costco reps., twice.
Kindest regards,
Keith Alexander

From: keithalexatl@att.net
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
Sent: 09/21/11 04:06:44
Subject:
Fri, May 20, 2011 1:39:19 AM
RE: HP Pavilion dv6t-3200 CTO Entertainment Notebook PC e-mail support
From: “laptop_support_en@mail.support.hp.com”
<laptop_support_en@mail.support.hp.com>Add to Contacts
To: KeithAlexAtl@att.net
Hello Keith,
I am personally following up on your case and have not heard from you, since our
last communication. Please reply to this e-mail for further diagnosis and
assistance. We will be glad to assist you further. If there is anything else we can do to make things easier for you, please let us
know and we will be happy to assist you with all our resources. For information on keeping your HP and Compaq products up

and running, please visit our Web site at: http://www.hp.com/go/totalcare
Sincerely,
Pawan
HP Total Care

To: KeithAlexAtl@att.net
Sent: 05/19/11 04:01:15
Subject: RE: HP Pavilion dv6t-3200 CTO Entertainment Notebook PC e-mail support
Hello Keith,
Thank you for contacting HP Total Care. From your message, I have understood that you are receiving a particular error
message with “907FXL-5G35L8-XD003A-60TF03”on your HP Pavilion dv6t-3200 CTO Entertainment Notebook computer.
We truly appreciate the trust that you have displayed in our services and us, and assure you that we will certainly try to live up to

your expectations. Keith, the hard drive of your notebook will need to be replaced. The hard drive will be replaced from our end

since your notebook is in-warranty. Kindly provide is the below information so that we could proceed and do the
needful:

I now have two worthless dv6t 3200s, he sent them back in pieces. No fluid damage. One opens up like an accordion.
Keith Alexander

From: "LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM" <LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM>
To: keithalexatl@att.net
Sent: Sun, September 25, 2011 4:59:44 AM
Subject: RE: Pawan (bottom of page) {ticketno:[8045396373]}See update of 4 month old info; Bad hard drive, then your rep voided the warranty, unseen. 2 dv6t-3200 CTOs
Hello Keith,

Thank you for contacting HP Total Care.The case has been already escalated and you will be contacted soon. Please keep patience and cooperate with us so that we can assist you in a timely manner. For information on keeping your HP and Compaq products up and

running, please visit our website at:
http://www.hp.com/go/totalcare

Sincerely,

Renuka

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8045396373]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our website at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
Original Text

From:

keithalexatl@att.net

To:

LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM

Sent:

09/25/11 13:35:05

Subject:

Pawan (bottom of page) {ticketno:[8045396373]}See update of 4 month old info; Bad hard drive, then your rep voided the warranty, unseen. 2 dv6t-3200 CTOs

________________________________
From: "LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM"
<LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM>
To: keithalexatl@att.net
Sent: Tue, September 20, 2011 7:02:38 PM
Subject: RE

Hi Keith,
Thank you for replying back to us.
I have checked the entire case and got that this case is already been escalated
to the concerned Department. They will soon revert back to you soon.
If you have any further questions or concerns, please do not hesitate to contact
us.
For information on keeping your HP and Compaq products up and running, please
visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Renuka
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8045396373]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to thequestion(s) asked and is based on the
information provided to us. HP does not assume any responsibility or liability
for the advice given and shall not be liable for any direct, indirect, special,
incidental or consequential damages in connection with the use of this
information. Always back up your data.
For more information, including technical information updates, please visit our
website at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.
As a prudent reminder, do not insert credit card details or other financial
information in any e-mail replies.
Original Text
From: keithalexatl@att.net
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
CC:
Sent: 09/21/11 04:21:49
Subject: Re:
As my attachment clearly showed there are 2 dv6t 3200s, destoyed by a rogue
representative. Costco has the claim #s, and the multiple promises to fix the
problem.
HP Claim # 8045396373,Costco claim # 3040429. The rep. that told a bald face
lie and voided my warranty, then sent laptops back in pieces was heard on
conference call by Costco reps., twice.
Kindest regards,

Keith Alexander





________________________________
From: "LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM"
<LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM>
To: keithalexatl@att.net
Sent: Tue, September 20, 2011 6:42:42 PM
Subject: RE:


Hello Keith,
Thank you for contacting HP Total Care.
From your message, I understood that you are experiencing some issue with your
computer. I appreciate that you have forwarded your concern to us and given us a chance to assist you in regard to this matter.
At the outset, I apologize for the inconvenience that this issue may have caused you.
We could not able to understood whether you are facing the issue with your
desktop or laptop computer since we could not able to pull out the previous
interaction due to some tool issue. If your are facing the issue with your
desktop or notebook computer then, kindly provide us the below information:
-Product name of the desktop/notebook computer:
-Product no. of the desktop/notebook computer:
-Serial no. of the desktop/notebook computer:
-Operating System:
-Error message (if any):
-Problem description:
-Previous service ticket (if any)
For information on keeping your HP and Compaq products up and running, please
visit our website
at:
http://www.hp.com/go/totalcare
Sincerely,
Pawan
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or liability
for the advice given and shall not be liable for any direct, indirect, special,
incidental or consequential damages in connection with the use of this
information. Always back up your data.
For more information, including technical information updates, please visit our
website at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.

As a prudent reminder, do not insert credit card details or other financial
information in any e-mail replies.
Original Text
From: keithalexatl@att.net
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
Sent: 09/21/11 04:06:44
Subject:
Fri, May 20, 2011 1:39:19 AM
RE: HP Pavilion dv6t-3200 CTO Entertainment Notebook PC e-mail support
From: "laptop_support_en@mail.support.hp.com"
<laptop_support_en@mail.support.hp.com>Add to Contacts

To: KeithAlexAtl@att.net
________________________________

Hello Keith,
I am personally following up on your case and have not heard from you, since our last communication. Please reply to this e-mail for further diagnosis and
assistance. We will be glad to assist you further. If there is anything else we can do to make things easier for you, please let us
know and we will be happy to assist you with all our resources.
For information on keeping your HP and Compaq products up and running, please
visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Pawan
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or liability
for the advice given and shall not be liable for any direct, indirect, special,
incidental or consequential damages in connection with the use of this
information. Always back up your data.
For more information, including technical information updates, please visit our
Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.
As a prudent reminder, do not insert credit card details or other financial
information in any e-mail replies.

Original Text
From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
To: KeithAlexAtl@att.net
CC:
Sent: 05/19/11 04:01:15
Subject: RE: HP Pavilion dv6t-3200 CTO Entertainment Notebook PC e-mail support

Hello Keith,
Thank you for contacting HP Total Care.
From your message, I have understood that you are receiving a particular error
message with “907FXL-5G35L8-XD003A-60TF03”on your HP Pavilion dv6t-3200 CTO
Entertainment Notebook computer.
We truly appreciate the trust that you have displayed in our services and us,
and assure you that we will certainly try to live up to your expectations.
Keith, the hard drive of your notebook will need to be replaced. The hard drive
will be replaced from our end since your notebook is in-warranty.

Kindly provide is the below information so that we could proceed and do the
needful: I now have 2 worthless dv6t 3200s, he sent them back in pieces. No
fluid damage. One opens up like an accordian.
Keith Alexander

[JeffHelp1]

12/21/11 - Jeff reached out to customer