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‎01-16-2012 09:57 AM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Hardware/Poor-customer-service/m-p/1203163#M43054

 

I have now decided to put my not for profit programme on hold. StorybookDads is aprogramme that helps the most disadvantaged people in society. The children of serving prisoners. It is designed to maintain the contact between incarcerated men with their children via the medium of recorded stories. At Acacia prison, Western Australia we have nearly 60% aboriginal (indigenous) prisoners many of whom have little or no contact with there children. It is with regret that this multi award winning programme (UK) will now be put on hold. The problems with my TouchSmart computer and the failure of HP to honour the warranty have led to numerous problems within the prison environment. Children did not get their stories for Christmas and have complained. HP are ignoring requests for help and are hiding behind call centres in the Philippines when the only people in the Asia Pacific area who can make decisions are in Sydney Australia. I am hoping to onduct an interview with the local indigenous radio station this week so that they can inform them of the reasons why StorybookDads is cloing down.

1 REPLY 1

‎01-17-2012 10:16 AM

HP Recommended

01/17/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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