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‎03-14-2012 09:09 AM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Pavilion-DM4-2191US-Bad-Tech-Support/td-p/1330953

 

I bought this laptop computer from Staples a little almost 3 months ago. Soon after a month, the hard drive blew up. I contacted to HP Customer support, had 90 mins on the line and ran the hardware diagnostic software that was already on the computer. The person offered me to send a replacement hard drive and assured that it would be more convenient than my sending the whole computer to a tech facility to get the hard drive replaced by them. I received the hard drive in a couple days, but the recovery disc that was supposed to be in the package was missing. Later, i had to call the tech support again, another 60 mins on the line, few days later i was sent the recovery disc and things returned back to normal. I had been told to send back the defective hard drive in the box i received the replacement hard drive. I did as instructed almost a month ago. And today guess what, I receive an e-mail from HP saying that they never received the defective hard drive, so I would be charged for the replacement hard drive. Today I spend anouther hour of my life on the phone, no solution yet... People keep transfering my call... 

 

Thank you HP... Never again!

1 REPLY 1

‎03-14-2012 09:48 AM

HP Recommended

03/14/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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