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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2012 05:57 PM

HP Recommended

http://h30434.www3.hp.com/t5/Forum-Feedback-Suggestions/HP-technicians-SUCKS/td-p/1230161

 

in less than 6 months, my brand new pavilion dm4 stopped working (LED on CAPS kept blinking 3 times). I called TECH support and went through a serious of guided instructions on how to fix the problem. IT DID NOT FIXED THE PROBLEM! Tech Support decided to send me a box and send my notebook back to HP for repair. Tech Support promised an expedited service of 4 DAYS! IT TOOK THEM ALMOST TWO WEEKS to send back the notebook to me. When I received my notebook i was given instructions to immediately open the box and turn on the notebook. Guess What???? THE NOTEBOOK DID NOT WORK! IT STILL SHOWED THE SAME ISSUE! I felt that nobody TECH SUPPORT POORLY handled my caSE!!!. I EXPECTED THAT BY SENDING BACK THE NOTEBOOK FOR REPAIR TO THOSE PEOPLE WHO INVENTED IT, BY MERE LOOKING AT IT, IT WILL NOT TAKE YOU SEVERAL HOURS TO REPAIR IT SO MUCH SO RETURN IT TO THE OWNER MORE THAN 1 WEEK OF THE PROMISED DELIVERY TIME!!!! I also noticed that my notebook was not properly handled with care... After carefully inspecting my notebook, visible signs of scratch marks was inflicted to it.... I also noticed that the keys became loose...  

 

I immediately called the 1800 HP INVENT number to report the problem... It took someone to properly channel my concern more than 1 hour!!! THAT SUCKS!!!! After telling them my concern, I was promised an expedited service of overnight because i already complained of they poor service i have been experiencing from HP. I called January 26... I still do not have the box to send the notebook back to HP... I THOUGHT IT WAS  AN EXPEDITED SERVICE.... IT WAS ALL LIP SERVICE DESIGNED TO CALM DOWN CONSUMERS.  ALL I GOT FOR COMPLAINING ABOUT THE PRODUCT IS " your case will be emailed to the high  level authorities". THAT SUCKS!!!

1 REPLY 1

‎01-30-2012 10:36 AM

HP Recommended

01/30/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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