• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2011 05:20 PM

HP Recommended

 

http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/HP-Officejet-Pro-8500-A910-won-t-scan/m-p/8...

 

My problem is a bit different.  Mine is connected wired and can be printed to by several boxen on the network.

 

However;

 

Out of four, nearly identical, XP Pro SP3 computers, two of them will scan and two of them will not.  No errors, no indications that anything is amiss.  I just a get a hourglass for a few seconds, then nothing.  No new processes in the process list either.

 

hp support has sucked pathetically at this issue and has pretty much assured that we'll be looking at a competitor in the future.

 

Shame on you hp.

 

1 REPLY 1

‎09-16-2011 03:57 PM

HP Recommended

09/16/11 - Silvia reached out to customer.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.