mrg553: HP customer service stinks. It is not what it used to be...

[SedonaF]

http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/HP-customer-service-stinks-It-is-not-wha...

I am having to write this again but I think it's well worth letting people know.

I paid for an expensive HP Pavilian DV 5000Z in 2006 customized with a expansion base total was $1300. Pricey stuff but I said I also wanted the good customer service that HP supposedly had.

Well it was pretty good because in the first month the optical drive I designed died.

That notebook would still be working well for me (I added a 1 gig memory stick about three years later) but all my high end electronics were stolen in a burgarly Jan. 13, 2012.

 It was a tough hit. Like a fool, though, I bought a busienss probook 4530s with an intel 5 and two months to the day on March 24 the hard drive died. Then these bums could only send me a new hard drive an expect me to install it. Mind you I can hardly understand the guy from India all these calls for help are outsourced that is number one problem. Then when the item arrived, the screw was  missing for me to remove (gee maybe that's why the hard drive went so fast) I baby my computer equpment, otherwise a 2006 Pavilian wouldn't be going strong in 2012

anyway I called again and begged please just send me a new notebook. Something is wrong with this one.

The so-called customer servicd woman "Fernanda" in Costa Rica blew me off. Best she could do is have my notebook send away for a **bleep** five to seven days and I am losign money.

 I use this  notebook for business.

 i had to turn down an order ffom Sweden and now what the hell am i to do?

 The lesson here is that HP has gone downhill. I wish I neve rbought another HP ever I could have gotten an intel-5 or 7 even from Sony, or Toshiba.

Never again and I am writing this as a warning to everyone. This is not the same cmopany it used to be.

 I despise how they've treated a good customer who has bought THREE THREE THREE printers from them over the years, an expabnsion base for $240 and an extra adapter and a notebook case that was expensvie not like these cheap pvc things.

 They know the price of everything, the value of nothing.

 any company that can't see fit to treat a customer like me better isn't worth anyone's time.

I want to return this, and get a notebook from sony or toshiba.

 You suck HP. You may have been good way back when but the stress I've been through and am going through now because of you and yoru outsourced midgets isn't worth it.

[JeffHelp1]

03/30/12 - Jeff reached out to customer