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‎10-11-2012 01:01 PM

HP Recommended

http://h30434.www3.hp.com/t5/Forum-Feedback-Suggestions/customer-service/td-p/1930887

 

how about getting some of your customer service people not to lie...I just received an email from someone that said she was a supervisor in customer service that said she had talked to my son which was a lie and they had agreed to a solution...I was also sent an email from another supervisor that said she would email me in 24 hours with a whole different idea....I have received bogus information and the run around for over 3 months...how about getting it together and monitoring your customer service???? I also called the corporate office and asked not to be transfered to customer service she said they don't have customer service in Costa Rica but yet I have an email that says the one lady was in Costa Rica...no wonder the largest computer company is loosing money........you lie to your customers!!!!!!!!! and I have kept the emails and had a supervisor on 3 way on one call...........

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‎10-11-2012 01:07 PM

HP Recommended

10/11/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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