• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2012 10:16 PM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Hardware/YOU-CLEARLY-HATE-YOUR-CUSTOMERS/m-p/1251517

 

YOU CLEARLY HATE YOUR CUSTOMERS because you treat us like dirt. Last year, I purchased a $300 HP monitor from microcenter. Within 6 months the display was turning black randomly, and staying black. In order to get my display back, I had to shut off the monitor and turn it back on. Within 5 seconds the display would shut down or turn black again. I called your "customer service" and had to deal with Indians, but fortunately I was able to receieve a replacement monitor. Within three months, the replacement had the same problem as the first monitor. This started in December of 2011. After weeks of frustration, I called your service again. I have never been treated worse in my life. I lost count of how many times I've called you since then. First I was promised to receieve a replacement by January 1st. That never happened. I called again, and it was delayed to "January 9th." Then "January 18th." Then "February 1st." On February 1st, (much like the earlier times) instead of receieving my replacement, I received a phone call to tell me it was being shipped. HA! Why don't I believe that? It is now the 6th of February, and I still have no replacement.

 

Today I called your customer service on several different numbers and spoke to India, was hung up on (that is very common with your service), etc. I never was put through to someone who knew something about my case. I guarantee you still haven't shipped my replacement monitor yet (being that I haven't received it, and you are doing such a superb job at hanging up on me.) I was also promised a 27 inch (the first two were 25 inches.) Then I was told that was a lie, and I was instead going to receieve a 25 inch. After all this grief, I deserve not only a replacement but compensation. I've been out of a monitor for over two months, and my work relies heavily on a home computer. I've had to use a tube monitor for the last week, which is much like the Hell you've been putting me through. PLEASE stop treating me like Dirt.

 

PS. I know you don't care about me and will not compensate me for all this grief, but I'll be happy to at least receieve what I paid for. Thank you. (AND NOT A BROKEN OR REFURBISHED VERSION OF WHAT I PAID FOR)

1 REPLY 1

‎02-07-2012 09:27 AM

HP Recommended

02/07/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.