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Locked

‎05-07-2024 10:45 AM

HP Recommended
Product: Savi 8410 OFFICE
Operating System: Microsoft Windows 11

As per the title, can anyone tell me how to stop this from happening please?  I do have Poly Lens installed.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2024 09:42 AM

HP Recommended

Hi

 

Thank you for the 'AI-style' suggestion but I finally worked it out.  Turn the headset off and problem solved.

View solution in original post

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2 REPLIES 2

‎05-08-2024 01:17 PM

HP Recommended

Hello, @FrenchFries1971, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Savi 8410.

 

Could you please update the firmware of the headset and also restore the settings to default on the Lens application? Once done, please switch off and switch on the headset to save the changes made.


I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

Was this reply helpful? Yes No

‎05-22-2024 09:42 AM

HP Recommended

Hi

 

Thank you for the 'AI-style' suggestion but I finally worked it out.  Turn the headset off and problem solved.

Was this reply helpful? Yes No
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