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‎01-03-2024 02:54 PM - last edited on ‎01-03-2024 03:39 PM by Retired

HP Recommended
Product: HP DesignJet Studio 24-in Printer

Anyone else buy a designer from HP that supposedly came with a 3-year Next Business Day Support, (5HB12H). I have been getting the runaround from HP trying to get them to add support to my account. Called numerous times, ended up with an escalation team in India. I have been on this for 4 months. Contact me if you have has similar issues. [Personal Information Removed]

Category:
5 REPLIES 5

‎01-03-2024 04:26 PM

HP Recommended

Did you purchase the device directly from HP or from a vendor? It is possible the vendor did not register the warranty when they sold you the product. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-03-2024 05:47 PM

HP Recommended

Yes, it was bought directly thru HP. Warrantee was reason for buying from HP. Didn’t work out so well 😞

I have receipt from HP listing 3 year next business day support. Been trying to get it added to my account. I keep getting emails saying they are working on it. What is there to work on? Been 4 months. 

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‎01-05-2024 06:54 AM

HP Recommended

I got this in an email from HP yesterday, looked at my account this am.... WT?? a second instance of documented fraud. what HP sent me, no name visible on accountnotice no 3 year warrantee on my account

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‎01-05-2024 12:18 PM

HP Recommended

Carepack registrations are sometimes a real test of patience and endurance. I have escalated your post to the moderators in the hopes that they might be able to engage someone from the support team.  Also see this webpage, which contains a number to contact the Carepack registration team https://www.hp.com/us-en/shop/cv/carepackfaq

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-17-2024 06:46 AM

HP Recommended

Still getting run around. Am I the only one? Been 5 months and my warranty is just about up. So much for HP being a company worthy of my dollars. Looks like I’m headed to Cannon. Or Epsom. It’s sad, I like my printer. I’ve wasted probably 20-25 hrs on this, you win HP. I’m excepting your fraudulent offers are just that. 

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