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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
romenez_429
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Message 1 of 3
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79:04

HP Recommended
Plotter Designjet 500
Microsoft Windows 7 (64-bit)

Bom dia pessoal,

Tenho uma plotter Hp 500 , ela esta apresentando cod erro 79:04  ao enviar o trabalho para impressão.

Alquem pode me dar uma ajuda com este problema.

Obrigado.

2 REPLIES 2
MatheusH
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Message 2 of 3
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HP Recommended

Hey @romenez_429 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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chris1designjet
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HP Recommended

translation in english

Good morning guys,

I have a Hp 500 plotter, it is showing error code 79:04 when sending the job for printing.

Someone can help me with this problem.

Thanks.

Hi   

usually the error 79:04 on designjet 500 just before printing  is related to a defective or old print head .

You can try to perform a print head alignment is same error appears 79:04  check your print heads   in the menu   , ink , information, print head , to see the expiry date if more than 5 years .. replace     and usually its the black print head.

if you purchase a new print head be sure to have the latest firmware .. from hp

https://ftp.hp.com/pub/softlib/software13/printers/COL87034/HP_DesignJet_500_800_FU_3.8.zip

Oi

normalmente, o erro 79:04 no designjet 500 antes da impressão está relacionado a um cabeçote de impressão antigo ou com defeito.

Você pode tentar realizar um alinhamento da cabeça de impressão se o mesmo erro aparecer 79:04 verifique as cabeças de impressão no menu, tinta, informações, cabeça de impressão, para ver a data de validade se mais de 5 anos .. substitua e geralmente é a impressão preta cabeça.

se você comprar uma nova cabeça de impressão, certifique-se de ter o firmware mais recente .. da HP

https://ftp.hp.com/pub/softlib/software13/printers/COL87034/HP_DesignJet_500_800_FU_3.8.zip
Obrigado.

 

 

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