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‎12-22-2023 12:18 AM

HP Recommended
Product: HP T850

839A-6B28 error new HP T850..can`t find any mention of this error anywhere..grateful for any assistance...

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‎12-22-2023 12:23 AM

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‎01-03-2024 05:56 PM

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Just to update...we eventually reset the printer and have determined that the error only occurs after it has been set up on network..not sure yet if this is a network issue...will update later...

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‎01-03-2024 06:19 PM

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Yeah, nothing in the service database on that exact error but appears to be related to firmware. Is it up to date? Typically out of box they are not current.

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‎01-03-2024 07:23 PM

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Thanks for your response...the printer was good out of the box..was able to do internal prints..issue happened once printer was put on network...couldn`t get past the error..spoke to HP support and they had us download the firmware onto a USB drive and install...that didn`t get rid of the error...then they had us perform a OOBE Reset...which  worked ..until the printer was put on network again..same error....so at this stage we are waiting for further response from HP....

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‎01-04-2024 12:23 AM

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Proven to be an issue with the driver that was installed on the print server...reinstalled that and all good

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‎01-09-2024 05:26 PM

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What driver did you end up using?

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