cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
jachoran
New member
4 2 0 0
Message 1 of 2
169
Flag Post

A new HP 91 maintenance cartdrige received covered with solvent

HP Recommended
Z6100-42

We just opened a new HP 91 maintenance cartdrige and it is dripping some sort of solvent! The absorbent material is soaked in the stuff, along with the interior of the foil pack.

 

Shoud we attempt to clean and use it?

 

Manufactured date sayes 12/31/17.

 

Any advice is appreciated.

 

Tags (1)
1 REPLY 1
Cheron-Z
Retired
Retired
4,444 4,321 250 492
Message 2 of 2
Flag Post
HP Recommended

@jachoran

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

 

I work on behalf of HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation