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Banding image attached (maybe not; I can't get it to open). This is on a t1300ps. Can you tell me what's causing this magenta? banding?  Again the banding width is about the same as the length of the printhead in my opinion.

It looks like 2 different darknesses/lightnesses of magenta.....a band of darker and then a band of lighter.

I've had them do a printhead calibration and a paper calibration. That's about all I know to do.

 

[Update: They were printing in the "speed" setting; I told them to print in the "best" setting. I hope that will take care of it, but I don't know. They will let me know.]

 

What do you think?

 

Thanks.

1 ACCEPTED SOLUTION

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Solution (at least one solution): Customer changed print quality setting to "best" and selected "maximum detail" and the print was acceptable. Although those may not be advisable settings for 20# bond paper. But they worked. I think they said it was a lot better anyway.

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HP Recommended

Solution (at least one solution): Customer changed print quality setting to "best" and selected "maximum detail" and the print was acceptable. Although those may not be advisable settings for 20# bond paper. But they worked. I think they said it was a lot better anyway.

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