Banding in magenta about the length of the printhead on T1300PS 44"

[pbrooks259]

Banding image attached (maybe not; I can't get it to open). This is on a t1300ps. Can you tell me what's causing this magenta? banding?  Again the banding width is about the same as the length of the printhead in my opinion.

It looks like 2 different darknesses/lightnesses of magenta.....a band of darker and then a band of lighter.

I've had them do a printhead calibration and a paper calibration. That's about all I know to do.

[Update: They were printing in the "speed" setting; I told them to print in the "best" setting. I hope that will take care of it, but I don't know. They will let me know.]

What do you think?

Thanks.

[pbrooks259 · Accepted solution]

Solution (at least one solution): Customer changed print quality setting to "best" and selected "maximum detail" and the print was acceptable. Although those may not be advisable settings for 20# bond paper. But they worked. I think they said it was a lot better anyway.