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‎06-11-2020 02:45 PM

HP Recommended
Product: HP Pagewide MFP377dw
Operating System: macOS 10.15 Catalina

Attempted to connect my HP Pagewide MFP 377dw printer to the wireless network but it states that “Built-in network capabilities have been disabled. Contact your administrator or the person who set up the printer”.

 

I set it the printer myself and there was no administrator. It hasn't worked since I had to change the router.

 

I understand that I must fully reset the printer back to factory defaults.  However, the network icon on the Printer control panel has disappeared and I can't find the printer at all in the setup software.   

I will also need to reconfigure the wireless to my new router.

 

Can you help, please?

1 REPLY 1

‎06-12-2020 12:57 PM

HP Recommended

Has anyone had this issue and been able to solve it?   
This is doing my head in.... the printer is invisible.  

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