cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
TylerJ1
Level 3
45 27 1 10
Message 1 of 2
539
Flag Post

Burnt/shorted out or blown printheads - L25500 latex printer

HP Recommended
L25500
Microsoft Windows 7 (64-bit)

I have this problem every once and while. When a printhead will short out and create this little burnt spot on the electrical connections (see photo below).

The printhead will be fine before hand then the printer will ask to replace a printhead and I'll take it out, inspect it, clean the connections and put it back in. Then the printer usually will ask again, I reseat the printhead and it then it works fine, but sometimes it will just get worse until it shorts the printhead and I'll smell this burnt smell from the printhead. Then I know it's done. There goes how many hundreds of dollars.

Is this the printer doing this or the printhead? Is there something that can be done in the service menu?

This printer is fairly old, but my other printer the z6200 just doesn't do this sort of thing ever and it's pretty old. I've had nothing but trouble with this printer and I hope it's just the printers age and not HP's engineers.

 

 

20180628_154340-2 (Custom).jpg

1 REPLY 1
1111SLV__
Level 2
Level 2
20 19 1 1
Message 2 of 2
Flag Post
HP Recommended

Hello @TylerJ1

Can you post your question on https://hplatexknowledgecenter.com/forum ? From there you will be able to get a better answer.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation