• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎07-05-2016 05:21 AM

HP Recommended
Product: DESIGNJET HD SCANNER CQ654B

Hello,

 

I have 3 messages showing:

 

- The scanner lamp needs replacement

 

- The scanner's air filters needs replacement

 

- Maintenance kit #1 required. Pleace contact HP to order the kit.

 

Could you let me know the part number(s) i would need to order?

 

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2016 09:52 AM

HP Recommended

Hi,

 

Here is the part number Q1277-60013  FLUORESCENT LAMP

 

The filtes should come with the lamp.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-05-2016 09:52 AM

HP Recommended

Hi,

 

Here is the part number Q1277-60013  FLUORESCENT LAMP

 

The filtes should come with the lamp.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎07-13-2016 01:28 AM - edited ‎07-13-2016 02:27 AM

HP Recommended

Thank you Mikeg81.

 

Any idea about the - Maintenance kit #1?


Cheers

Was this reply helpful? Yes No

‎07-13-2016 04:11 AM

HP Recommended

I have found this link:

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01404493

Was this reply helpful? Yes No

‎07-13-2016 09:21 AM

HP Recommended

Hi,

 

Yes, those are the correct instructions to replace it.

 

Also, if you touch the question mark on the scanner touch panel, it will open the user guide, those instructions are there too.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.