cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Arlene_
New member
1 0 0 0
Message 1 of 2
191
Flag Post

Cartridge not detected

HP Recommended
HP Officejet 7610
Microsoft Windows 10 (64-bit)

I just bought an HP Officejet 7610 last Friday.

Upon setting up on shop, an error message saying the Magenta cartridge is not detected popped up. After cleaning the cartridge and re-installing it in the printer, the cartridge worked and I proceed to pay my transaction.

I set-up the printer at home on Monday. This time the error message of not detecting the Magenta cartridge popped up and still unresolved until now. I restarted the printer several times, cleaned the cartridge, reattached the cartridge, but nothing works. Sometimes the printer detects the cartridge but after several minutes, it cannot detect it again. This is so frustrating since I just bought the unit. Can I have this unit replaced? I don't want the same unit anymore as it's stressful figuring out what to do with it and it's waste of time trying to figure it out.

1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 2 of 2
Flag Post
HP Recommended

Hi! @Arlene_, Welcome to HP forums.

 

I understand you are getting magenta cartridge not detected an error on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Have you tried checking with a different ink cartridge?

 

Splendid analysis and remarkable patience shown. It is immensely appreciated.

 

Replace low, empty or faulty ink cartridges on your printer.

 

Try updating the printer firmware and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Please try the steps recommended below.

 

Perform a power reset
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.

 

Remove and reinsert the problem cartridges

Follow these steps to make sure that the cartridges are inserted correctly.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. On the front of the printer, open the carriage access door.

    Figure : Open the carriage access door

    Image: Open the carriage access door.
  3. Open the cartridge access door. The carriage moves to the carriage access area. Wait until the carriage is idle and silent before proceeding.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door.
  4. Make sure that the colored dot on the cartridge label matches the colored dot on the carriage slot.

    Figure : Properly installed cartridges

    Image: Properly installed cartridges.
  5. Press the front of the cartridge to release it, and then pull it toward you to remove it from its slot.

    Figure : Remove the cartridge from its slot

    Image: Remove the cartridge from its slot.
  6. Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.

    Figure : Reinsert the cartridge

    Image: Reinsert the cartridge.
  7. Repeat these steps for the other cartridges.

  8. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door.
  9. Close the carriage access door.

    Figure : Close the carriage access door

    Image: Close the carriage access door.

 

Refer this article to further troubleshoot ink cartridge issues. Click Here

 

Let me know how it goes!

Have a great weekend ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation