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Alicemik19
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Message 1 of 2
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Cartridges from another country

HP Recommended
HP DeskJet 3630 All-in-One Printer series
Microsoft Windows 10 (64-bit)

I've bought the printer and moved to another country, now i have a full set of cartridges for my new country, but it doesn't connect with my printer, what should i do?

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banhien
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Message 2 of 2
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@Alicemik19

 

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP.

 

Please read more information

 

   http://support.hp.com/us-en/document/c02558798

 

and use the following phone list

 

           http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Regards.

BH
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