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HP Recommended
Microsoft Windows 10 (64-bit)

This plotter only wants to plot to 11 x 8.5 paper, even though we have set the paper to 30 x42. We have 30" roll paper in the plotter.

1 REPLY 1
HP Recommended

Hi,

Please try following below guidelines, see the Paper loading problems section:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/document/c01610970

 

I would also suggest trying to unload and reload the roll and check if you may see any difference then:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/document/bpp03063

 

Also, what exact Paper roll type you try loading? make sure it fits the printer specifications, as well ensure the correct paper type is selected when loading the roll:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/document/c01621252

 

Shlomi



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