Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 2
Flag Post

DesignJet T120 won't print images..

HP Recommended
DesignJet T120
Microsoft Windows 10 (64-bit)

My T120 only prints half of any jpeg image I have imported into my drawings.  Is this a memory issue?  Is there a way around it?  I can't figure this out.

Level 3
Level 3
54 54 1 7
Message 2 of 2
Flag Post
HP Recommended



Is it printed in smaller size or the image got clipped? if it get printed half is due to the paper size and the printable area are not fit, it maybe caused by the pixels too large. below is my advice for reference. Hope it helps.



Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software.
  • Check the actual printable area for the paper size you have loaded.
    printable area = paper size – margins
  • Check what your software understands to be the printable area (which it may call "printing area" or "imageable area"). For example, some software applications assume standard printable areas that are larger than those used in this printer.
  • If you have defined a custom page size with very narrow margins, the printer may impose its own minimal margins, clipping your image slightly. You may want to consider using a larger paper size.
  • If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins optionsSelect margins options).
  • If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size.
  • You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough.
  • If necessary, reduce the size of the image or document in your software application, so it fits between the margins.
There is another possible explanation for a clipped image. Some applications, such as Adobe Photoshop, Adobe Illustrator and CorelDRAW, use an internal 16-bit coordinate system which means that they cannot handle an image of more than 32,768 pixels.
An image 32,768 pixels long would print at a length of 1.39 m if you select Best or Quality in the driver, 2.78 m if you select Fast, Normal or Speed in the driver.
If you try to print an image larger than this from these applications, the bottom of the image may be clipped. To print the whole image, try these suggestions:
  • The driver dialog includes an option called Max. application resolution, which enables you to print successfully in this situation. You will not normally need to change the default setting, which is Auto. However, you can find the option in the Advanced tab, under Document Options > Printer Features.
  • Save the file in another format, such as TIFF or EPS, and open it with another application.
  • Use a RIP to print the file.


Although I am HP Employee
I am speaking for myself and not for HP

Please click the Thumbs up icon below to say “Thanks” for helping! .
If my post help resolve your issue, please mark as "RESOLVED"
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation