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DesignJet cuts at 8.5x11 but not ARCH D (36x24)

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DesignJet 500
Microsoft Windows 10 (64-bit)

Currently from my own troubleshooting the only way to print at 8.5x11 is by first printing with the cutter disabled then printing a second time with the cutter enabled. The issue is this does not work when done with 36x24 size prints. Is there a solution, could this be a driver issue and not a cutter tool issue?

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your problem is related to the software that you send print file , like photoshop or coreldraw and etc...,

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