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DesignJet z5600 PS - Missing accounting settings options

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DesignJet z5600 PS

I'm trying to configure the accounting feature within the device in order to track who is using it and how often. The usage information is visible on the embedded webserver but it only lists the last 10 jobs. As such, I believe that the 'Max. number of logged jobs' option must be set to 10 rather than a more useful larger number.


According to the help pages on the web server, I should be able to access the option to configure this in the settings screen, via the front panel of the device. When I go in there though, the 'Max. number of logged jobs' is not visible. In fact none of the accounting options listed below are showing (I've been through every branch of the settings menu):


  • Max. number of logged jobs
  • Require account ID
  • Send accounting files
  • Send accounting files to
  • Send accounting files every ...
  • Exclude personal information from accounting e-mail
  • Exclude personal information from accounting and job queue pages

Is there a way to enable the accounting functionality? or is there a firmware update that adds it.


Any help appreciated. Thanks




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for that you can use Universal print drivers and from ther you can set the account, and also from EWS page.

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Thank you for using the HP forum.


Error : Missing accounting settings options




The printer can send usage information periodically by email. You can request this in the following ways:

Install HP Utility , can be downloaded from hp website.\support


● In the HP Utility for Windows: select Settings > Accounting.

● In the HP Utility for Mac OS X: select Configuration > Printer Settings > Configure Printer Settings >

● In the Embedded Web Server: select Setup > Printer settings > Accounting.

In each case, you must set the following options:

● Send accounting files: On (the default is Off)
● Send accounting files to: a valid email address
● Send accounting files every: choose a number of days (1–60) or a number of prints (1–500)

You must also ensure that the email server has been configured. To configure the email server using the
Embedded Web Server, select Setup > Email server, and fill in the following fields:


● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all email messages
from the printer. If the mail server requires authentication, email notifications will not work.

● Printer email address: each email message sent by the printer must include a return address, which
does not need to be a real, functional email address, but it should be unique, so that recipients of the
message can identify the printer that sent it.



Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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