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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello HP community,
My office recently purchased an HP Designjet 25600 (to replace an older Z6100). We're having trouble setting up a custom page size since the option is grayed out. Is there a setting that I must check or is this a driver conflict with our other printer?
I'll include a screenshot of the print dialouge box with the grayed out option that I need to access.
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Accepted Solutions
HP Recommended
Hi,
By reviewing the screenshot you seem to use a Generic print driver and not a printer specific print driver (see the PPD value).
Download and install the following driver:
http://ftp.hp.com/pub/softlib/software13/COL39819/PS-39/Mac_OS_X_HP_DesignJet_PostScript_Driver.dmg
Once completed go to System Preferences > Printers & Scanners.
Remove the existing print queue and then click the plus sign and select your printer, ensure your printer model is selected within the Use drop down menu.
Please let me know if that may help,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
Hi,
By reviewing the screenshot you seem to use a Generic print driver and not a printer specific print driver (see the PPD value).
Download and install the following driver:
http://ftp.hp.com/pub/softlib/software13/COL39819/PS-39/Mac_OS_X_HP_DesignJet_PostScript_Driver.dmg
Once completed go to System Preferences > Printers & Scanners.
Remove the existing print queue and then click the plus sign and select your printer, ensure your printer model is selected within the Use drop down menu.
Please let me know if that may help,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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0
0
HP Recommended
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