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heyhector
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Solved!

Designjet 25600 Custom Page Size Unavailable

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HP Designjet 25600
Mac OS X 10.11 El Capitan

Hello HP community,

 

My office recently purchased an HP Designjet 25600 (to replace an older Z6100). We're having trouble setting up a custom page size since the option is grayed out. Is there a setting that I must check or is this a driver conflict with our other printer?

 

I'll include a screenshot of the print dialouge box with the grayed out option that I need to access. 

 

Designjet.jpg

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ShlomiL
Level 17
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32,617 32,195 5,530 13,025
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Hi,

By reviewing the screenshot you seem to use a Generic print driver and not a printer specific print driver (see the PPD value).

 

Download and install the following driver:

http://ftp.hp.com/pub/softlib/software13/COL39819/PS-39/Mac_OS_X_HP_DesignJet_PostScript_Driver.dmg

 

Once completed go to System Preferences > Printers & Scanners.

Remove the existing print queue and then click the plus sign and select your printer, ensure your printer model is selected within the Use drop down menu.

 

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2
ShlomiL
Level 17
Level 17
32,617 32,195 5,530 13,025
Message 2 of 3
Flag Post
HP Recommended

Hi,

By reviewing the screenshot you seem to use a Generic print driver and not a printer specific print driver (see the PPD value).

 

Download and install the following driver:

http://ftp.hp.com/pub/softlib/software13/COL39819/PS-39/Mac_OS_X_HP_DesignJet_PostScript_Driver.dmg

 

Once completed go to System Preferences > Printers & Scanners.

Remove the existing print queue and then click the plus sign and select your printer, ensure your printer model is selected within the Use drop down menu.

 

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
heyhector
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This fixed my issue. Thank you, you've saved my print production!

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