cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Dessertmoon
New member
1 0 0 1
Message 1 of 3
384
Flag Post

Designjet 500 does not print from MAC 10.13, only cuts to the size

HP Recommended
Designjet 500
macOS 10.13 High Sierra

I downloaded the latest driver for Designjet 500 to a Mac OS 10.13. When a document is sent to the printer, the printer rolls the paper to the size specified and cuts but it does not print anything.  There is ink. I can print from a  pc/microsoft lap top  with no problem.   

2 REPLIES 2
ECShaw
New member
4 4 0 0
Message 2 of 3
Flag Post
HP Recommended

I'm going to jump on this bandwagon and say the same thing happened to me, printing from PDF:  it prints a blank sheet and cuts. 

Also, from PPT, which I've been able to print from (before I upgraded my OS).  Now when in the print dialogue box, "manage size" is grayed out. Something is very wrong, and my clients are angry they can't get their plotter prints...  someone fix this please! 

Was this reply helpful? Yes No
worldbiker
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I've managed to download the drivers and get my printer to print but, as the previous post says, there is no option for A1 or A3 printing, only A4, A3 and the usual desktop printer sizes.

 

We're mostly printing CAD, so not image rich or complicated stuff. Anyone got any suggestions?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation