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Designjet 500 does not print from MAC 10.13, only cuts to the size

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Designjet 500
macOS 10.13 High Sierra

I downloaded the latest driver for Designjet 500 to a Mac OS 10.13. When a document is sent to the printer, the printer rolls the paper to the size specified and cuts but it does not print anything.  There is ink. I can print from a  pc/microsoft lap top  with no problem.   

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I'm going to jump on this bandwagon and say the same thing happened to me, printing from PDF:  it prints a blank sheet and cuts. 

Also, from PPT, which I've been able to print from (before I upgraded my OS).  Now when in the print dialogue box, "manage size" is grayed out. Something is very wrong, and my clients are angry they can't get their plotter prints...  someone fix this please! 

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I've managed to download the drivers and get my printer to print but, as the previous post says, there is no option for A1 or A3 printing, only A4, A3 and the usual desktop printer sizes.


We're mostly printing CAD, so not image rich or complicated stuff. Anyone got any suggestions?

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