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‎03-08-2019 04:10 PM

HP Recommended
Product: DesignJet L25500
Operating System: macOS 10.13 High Sierra

I have a Designjet L25500  and on startup I get Error 24:10. Please restart the printer. I hit the cancel and down button and it says my LM cartridge has a broken bag and says tubes unusable. I'm not sure what I need to do here to get my printer back up and running. I tried HP support with no help and I'm hoping someone here can guide me in the right direction. Thank you in advance.

5 REPLIES 5

‎03-18-2019 01:58 AM

HP Recommended

Hi

found this:

https://printcopy.info/?l=en&mod=erc&brand=HP&model=DesignJet%20L25500&code=24:10

and this:

https://www.youtube.com/watch?v=KGQ5c7qHVLg

 

try to google: Designjet L25500 Error 24:10

more results come out

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‎03-18-2019 10:18 AM

HP Recommended

I replaced the cartridge and tried that and it cleared the error and then came back

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‎03-19-2019 01:45 AM

HP Recommended

You have to check thoroughly for leaking inside and for air in tubes.

found this guide  -but service is needed, I'm afraid.

 

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=19&ved=2ahUKEwiMtODQ143hAhVCLlAKHfndBl...

 

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‎03-19-2019 07:50 AM

HP Recommended

Thank you for the manual, it helps a lot. I’m a Technician so hopefully I can figure it out without having to call someone.

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‎03-19-2019 09:42 AM - edited ‎03-19-2019 09:45 AM

HP Recommended

 I'm glad I helped 🙂

 

when our tech minions assembled at first the printer, when ink cartridges were installed - LM was leaking all over the place. Turned out a small rubber ring around the needle (or somwhere there I couldn't see exactly where) had to be replaced.  So dismantle and check tubes and the board behind ink cartridhge :)

 

Good luck 🙂

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