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‎03-07-2023 09:23 AM

HP Recommended

Have a Designjet T1100 says faulty G ink cartridge. Replaced ink cartridge with two brand new ones but still the same.

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14 REPLIES 14

‎03-07-2023 07:48 PM

HP Recommended

Hi @Gil9,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your Designjet T1100 is showing a faulty G ink cartridge message, there are a few troubleshooting steps you can take.

 

  • Check the cartridge: First, remove the G ink cartridge and inspect it for any damage or leaks. Make sure the contacts on the cartridge are clean and free of debris.
  • Clean the contacts: If the contacts are dirty, use a lint-free cloth or cotton swab to gently clean them. Be sure to wipe away any debris or ink residue.
  • Reset the printer: Turn off the printer and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on. This can help reset the printer and clear any error messages.
  • Replace the cartridge: If the above steps don't work, try replacing the faulty G ink cartridge with a new one. Make sure it's a genuine HP cartridge and that it's properly installed. 

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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‎03-08-2023 01:52 AM

HP Recommended

Yes,  tried two new  HP OEM cartridges. Did the power off and then on troubleshooting technique also.  Yes  both the cartridge and the printer contacts  are  clean.  Not sure what to try  next. 

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‎03-08-2023 09:30 PM

HP Recommended

Hi @Gil9,

 

Thank you for your response, 

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎03-12-2023 10:40 PM

HP Recommended

is the replacement G cartridge a 72b?

 

 

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‎03-13-2023 07:42 AM

HP Recommended

Yes it is. Do you  know which sensor triggers this error code?

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‎03-13-2023 07:46 AM

HP Recommended

It is  Q6688A. Do you know which sensor triggers this error code?

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‎03-13-2023 07:53 AM

HP Recommended

You will have to update the printers firmware (if available) for it to accept the B versions of the cartridges

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‎03-13-2023 07:55 AM

HP Recommended

I've checked the HP website for firmware  updates.. there isn't any available.

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‎03-13-2023 08:04 AM

HP Recommended

What firmware release are you currently running? I have some archived firmware and might have a newer one.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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