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Designjet T120 Carriage Jam

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Designjet T120
Microsoft Windows 10 (64-bit)

On my Designjet T120 I repeatedly get an error when running print head alignment or paper advance alignment.  The message is 'Carriage Jam - The print carriage cannot move'.


The carriage is not jammed and moves freely.

I have cleaned the position sensor strip.

I have cleaned the print head.

I have run carriage servo diagnostics which passes OK.


Any suggestions?


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I have the same issue. Did you end up finding a solution? 

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I am having the same issue with mine, did you ever get this resolved?   Much thanks in advance  Todd 

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