• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎11-27-2017 03:40 PM

HP Recommended
Product: Designjet T2530
Operating System: Microsoft Windows 10 (64-bit)

Trying to use scan to email function on a Designjet T2530.

When you run email server test from the support tab in the webgui it fails on step 14 of test it says there is no Internet connection.

However, if you run an email server test from the Email server setup page the email test gets successfully delivered.

 

 

Opened a ticket with HP support back in early Oct and was told issue would be fixed in a firmware update.

Currently using version MRY_04_05_00.5 no newer updates shopwing yet on HP website.

 

Any ideas when/if this will be resolved?

1 REPLY 1

‎06-07-2018 04:37 AM

HP Recommended

We just bought 4 of these potters and ran into the same issue, however we found a fix:

 

1) Under the Networking tab > TCP/IP(v6) > Disable the IPv6 option

 

2) Download and apply the following firmware > MRY_04_06_01.1

 

https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t2530-multifunction-printer-series/881...

 

Hope this helps !

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.