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‎11-10-2021 02:52 PM

HP Recommended
Product: Designjet T520
Operating System: Microsoft Windows 10 (64-bit)

A couple of days ago, all of our Designjet printers stopped printing PDF files. When I try to print, about half of the printer settings are grayed out and my print fails. This is happening with out T1600 as well. This also happens when trying to print a PDF from programs outside of Adobe (Chrome and Edge)

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1 REPLY 1

‎12-01-2021 09:48 AM

HP Recommended

Sounds like something changes in windows. Go back and see if there is an auto update. If so delete it and revert back to the old version.

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
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