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04-29-2021 02:20 AM - edited 04-29-2021 03:06 AM
the T830 makes sporadicly stripes when scanning. At my first visit, I've tested it and there where no stripes at all. I've cleaned the 3 scanbars anyway and tested again. No stripes. I've switched the printer off an on so it did a scan calibration. Scan was ok again.
2 days later there are stripes again. The customer did a scan-calibration process from the menu but no luck so far.
What could I do? Thank you.
05-04-2021 08:58 AM
This is a A0 Scan. The right side is with blue background on the left side the colors are wrong. Is it from the Scanbars. The Controller Board.?Should I do the OOB reset in the extended support menu. could I do the Promote PRNU to Pristine calibration despite the scanbars haven't been replaced yet?
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