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dogbert-hero
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Designjet Z2600: Paper Unloading at rest

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HP Designjet Z2600
macOS 10.12 Sierra

I have a 24" wide format photo printer (Z2600) that has an issue when it remains idle for an extended period of time (e.g. overnight). 

 

When at rest, the roll of paper will automatically unload. It appears that when the machine goes into a power saving mode, it rewinds the paper roll a small amount, forcing the roll to unload by itself. I have been unable to find any setting on the printer that disabled this 'feature'. 

 

When a user wishes to use the photo printer after it sits idle, the paper roll will have to be loaded once again - if it remains in use, the printer works like a charm! 

 

Any suggestions on how I can stop this behaviour?  

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dogbert-hero
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Bumping message - it's been about six weeks since I originally posted this, but this issue is still occuring. 

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