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‎03-05-2020 01:44 PM

HP Recommended
Product: Designjet Z6800
Operating System: Microsoft Windows 10 (64-bit)

Have a Designjet Z6800 plotter.  All ink cartridges installed for a long time.  Plotted yesterday, today says 5 of the cartridges are missing.  Won't detect replacement cartridges either.  Any help would be greatly appreciated!

 

Thanks!

 

2 REPLIES 2

‎03-08-2020 11:44 PM

HP Recommended

Remove the cartridges and check the internal contacts on the ink tubes assembly  ..they tend to be a bit delicate..

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‎03-09-2020 12:52 PM

HP Recommended

Thanks very much for your response!  Reseating and cleaning the contacts was the first thing I tried.   The weird part for me was the plotter changed the status to no cartridges overnight without being reset or anything.

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