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crazylj
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HP DeskJet 3630 all in one
Microsoft Windows 8.1 (64-bit)

Why does my printer have its own email address? And when do I use it?

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A4Apollo
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Hi! @crazylj, Welcome to HP forums.

 

I understand you would like to know why does your printer has it's own email address and when do you use it.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

As you mentioned you would like to know why does your printer has its own email address and when do you use it.

 

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Simply email the document or photo you want to print directly to the printer.

 

Try the steps recommended below.

 

Use the Embedded Web Server (EWS) to turn on Web Services for printers that do not have a touchscreen or LCD display.

Figure : Example of a printer without a touchscreen or LCD display

Example of a printer without a touchscreen of LCD display.

  1. Make sure your printer firmware is up-to-date.

    To update the printer firmware, go to HP Customer Support. Type your printer model, and then search for the document on updating the firmware for your printer.

  2. Print a Network Configuration or self-test page to obtain the printer IP address needed to view the EWS webpage.

    For instructions on printing a Network Configuration or self-test page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page" or "print a self-test page," depending on your printer model.

  3. Find the printer IP address on the Network Configuration or self-test page.

    Figure : Example of a printer IP address

    Example of a printer IP address.
  4. On your computer, open an Internet browser.

  5. Type the printer IP address in the browser address bar, and then press Enter.

       NOTE:

    Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the Embedded Web Server (EWS) does not open.

  6. If a website security certificate displays in the Internet browser, click Continue.

    The EWS information page for the printer opens and confirms that the printer is on the same network as the computer.

  7. On the EWS webpage, click the Web Services tab.

    • If a Web Services Setup page displays, click Continue, Turn On, or Enable, and then follow the on-screen instructions.

      Figure : Example of clicking Continue

      Example of clicking Continue.
    • If a Web Services Summary page displays, Web Services is already on.

      Click Print Info Page under Web Services Settings, and then continue to the next step.

      Figure : Example of clicking Print Info Page

      Example of clicking Print Info Page.

 

Obtain the printer's email address

After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains information about Web Services, and includes either your printer email address or the printer claim code.

Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes. If it still does not print, turn off Web Services, and then turn on Web Services again, to obtain a new information page.

Locate the printer's email address on the information sheet, and then continue to the next step.

Figure : Example of the printer claim code from the information page

Image: Example of the printer claim code from the information page.

If a printer email address does not display on the information page, the printer's email address is the printer claim code in addition to @hpeprint.com. For example, 87ajush35evfl@hpeprint.com.

 

Refer this article to know more information about using HP eprint service.

 

You can also try printing using HP smart app from your smartphone to your printer.

 

Refer this article to know more information about using HP smart app.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope this answers your query!

Have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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