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Microsoft Windows 10 (64-bit)

I am currently testing out the eprint service for my DesignJet printer, I have set up everything to my knowledge. But when I send a document to print using the printer's email address.. the print comes out at a different size to that of the document sent to print. Can anyone assist me with this issue please? Much Appreciated

HP Recommended



The ePrint feature is pretty limited.

It doesn't include much flexibility in how the results are presented / printed.


HP Printers - Printing with HP ePrint >>>  HP ePrint Email Job Does Not Print


For information on "how it works",

Read >> Step 2: Check ePrint email and print job requirements



In general, the mentioned option to adjust the custom setup for ePrint does not exist.  I've seen it on one of the several printers I've had since using ePrint.  Unless something changes, "What you see if what you get" - the "custom" settings just don't work / exist for most printers.


What else?

Possible Alternative >> "Not the same thing"


If you / recipient can (are willing to) open the received email and then print the result,

If the application works with your printer model,

Consider using HP Smart (Windows)

Documents / Images can be scanned / printed and "Shared" with email recipients.


Add the email address you want to use as the "Sender" to Windows Mail.


Scan or Print > Save / Share the document / image(s) to mail the content to the desired recipients.

Need a copy? CC (Copy) yourself when you prepare the mail message and before you send it.


HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)


  • HP Smart requires that you sign into the application using your HP Account credentials.
  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
    • Older versions of the HP Smart app no longer support the login feature.
    • Update the application to the latest version to access / use HP Smart


Example - HP Smart - Windows - Main Menu



HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device


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