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‎07-08-2017 11:35 AM

HP Recommended
Product: Latex 360
Operating System: Microsoft Windows 7 (64-bit)

HP Latex 360 after printing job, can't finish drying and show error 79:04. After restart printer don't initilize --> the same error. Update FW, Hard Disk Recovery have no effect.IMG_6447.JPG

4 people had the same question
3 REPLIES 3

‎05-12-2019 04:43 PM

HP Recommended

any update to this? i have the exact same situation. I had printer for almost 2 years never updated firmware (based off former owner) i get firmware updated within the first week since, i have exact same issue. I printed job at the end when drying, i got error, restarted and can not get passed 37ish% on startup. I put in USB with latest firmware and went through the process. I restarted and same issue still. Looking for update or help

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‎05-12-2019 06:28 PM

HP Recommended

 @K,Teller,

 

For information related to Latex 360,  I would like to share this link to the 

 

 HP Latex Knowledge Center .  

 

Hope this is helpful.

 

Thank you for using the HP Support Community.

 

Cheers,

Cheron

I work on behalf of HP
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‎05-13-2019 06:45 AM

HP Recommended

try do disconnect both cables and LAN cable too for some time and connect it back but without LAN cable (we had the loosen LAN cable and the printer gave this error when larger files are prined). Try again to download firmware (the newest one) and try that USB update again. If nothing happens - I advise you to call tech guys to reset printer and clean HDD...

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