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HP Designjet 25500
Microsoft Windows 7 (64-bit)

The belt broke. Belt has been replaced.  The head travels freely from side to side with no apparent obstructions. Does not hang up. Small eye has been washed and cleaned with ink solvent. Received Error message 82.01. Is there a way to clear this message error.

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Not sure what model you are referrng to, but with the error I assume this is a Latex plotter.


SE Code: 82:01 - Media jam in the platen
Problem Description:
Media jam detected in the Print Platen area.
Corrective Action:
• Open the window observing all safety procedures and clear the Print Platen of any obstruction.
Check especially around the area of the media jam sensor, on the left end of the platen.
• Check the cable from the Media Jam Sensor is connected and not damaged.
• Check the reflector assembly on the side of the Carriage is not dirty or damaged. If it is dirty clean
it, if it is damaged replace the Media Jam Sensor and reflector.

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