cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
bkjeffrey
New member
3 1 0 0
Message 1 of 3
1,422
Flag Post

Expired ink Cartridge for z5200ps

HP Recommended
Design Jet 5200

Need to know the override for a Z5200ps Plotter ink cartridge that has expired.  The web page states the override feature is available but of course does not give the procedure.

 

Any suggestions?

2 REPLIES 2
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 3
Flag Post
HP Recommended

Hello,

 

You dont need to override the expiration date. Ad there is no option for that.
You just need to acknowledge the warnings foe each ink cartridge.

If you cannot print is not because the ink is expired.

Try this.

1- delete all the pending jobs at the printer panel
2- reset the ink cartridges and acknowledge the warnings
3- print the Image Quality Print to check the status of the nozzles ant the printheads.
4- replace any bad printheads
5- do the printhead alignment and paper advance calibration
6- print an internal demo to test the hardware
7- make sure the printer is installed on your computer using th HP driver. Not the class driver. Send a print

If you cannot print. Need to find out if you have a connectivity, driver, application or file problem.
On win 10. Try I installing the driver to win7 if the one for win 10 is not working

 

Thank you! I am an HP employee.

 

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Was this reply helpful? Yes No
bkjeffrey
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks praveen 196 for your answer.

 

I can print just fine, just no yellow ink which makes the picture the wrong colors.

 

I have acknowledged the expired Y cartridge to no avail.  It still appears.

 

I have cleaned the print heads and replaced the old cartridge (empty) and replaced with

 

a new expired cartridge.

 

So now my question is:  Am I getting any yellow ink from my expired cartridge?

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation