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09-20-2017 12:43 PM
You dont need to override the expiration date. Ad there is no option for that.
You just need to acknowledge the warnings foe each ink cartridge.
If you cannot print is not because the ink is expired.
1- delete all the pending jobs at the printer panel
2- reset the ink cartridges and acknowledge the warnings
3- print the Image Quality Print to check the status of the nozzles ant the printheads.
4- replace any bad printheads
5- do the printhead alignment and paper advance calibration
6- print an internal demo to test the hardware
7- make sure the printer is installed on your computer using th HP driver. Not the class driver. Send a print
If you cannot print. Need to find out if you have a connectivity, driver, application or file problem.
On win 10. Try I installing the driver to win7 if the one for win 10 is not working
Thank you! I am an HP employee.
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10-17-2017 09:37 AM
Thanks praveen 196 for your answer.
I can print just fine, just no yellow ink which makes the picture the wrong colors.
I have acknowledged the expired Y cartridge to no avail. It still appears.
I have cleaned the print heads and replaced the old cartridge (empty) and replaced with
a new expired cartridge.
So now my question is: Am I getting any yellow ink from my expired cartridge?
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