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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: Firmware update HP DJ 800....not upgrading
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07-29-2019 10:16 PM
Hi...we have performed a lot of f/ware updates for our clients so they can fit new printheads...so the f/ware required is 5.01..and using the hp tool and usb connection we get the message saying firmware copied to printer. follow instructions on the printer...however nothing happens @ the printer and the f/ware remains at the earlier version...no error messages...seems to be with printers that have f/ware 4.02 or similar...any ideas/suggestions ?
Thanks
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Accepted Solutions
07-30-2019 12:29 AM
It's a computer-related problem for some reason update tool from your current laptop isn't working, try an update from a different computer WIN 7 or 10.
07-30-2019 12:12 AM
Are you 100% sure you did manage to previously updated firmware 05.01 from that laptop to DJ800 ( not DJ500)?
I had the same problems updating firmware on 800 while not problems on 500 no matter what previous firmware was, and the problem was on the computer side.
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