HP 115 Latex Not recognizing Inks

[dayvedidit]

I have an HP 115 Latex- I bought this printer in December.  On Sunday I started to get a no inks error, I have tried everything that I could think of to get it to find them.  I have done a hard reset, I have removed the inks, the print heads, and the maintenance cartridge.  I have put them back in one at time, hoping that I could get some kind of a solution.  I did not.  I contacted HP Tech Support to be told that my warranty is actually expired.  That I had to complete the training on the 115 in order to get the extended warranty.  I have emailed back and forth with my rep on how the videos and test wouldnt load, and received back an email saying that it is a known issue, that sometimes the flash player doesn't work on their site, and that you just have to keep trying.  According to the log, I had spent almost 8 hours trying to get it to work.  I used IE, Chrome, and Firefox to see if I could get the videos to play.  I wasn't successful.  I have asked numerous times for an update on this issue, and that was on Monday- tomorrow is Friday.  I have been without my printer for 5 days, and have numerous orders piling up, and still can NOT get a straight answer from them.  I asked if I could just pay to go ahead and have the tech come out and we would deal with the warranty later.    I was informed that until warranty makes the decision on whether or not they are going to pay I am out of luck.  SO here I sit.  5 days in, with an impending bill of a minimum of 1500.00 on a printer that SHOULD be under warranty.  There are multiple other customers complaining of the same issue with the training.  So we were set up to fail? 

I was told with this issue it is either a trailing cable, print mech board, or the ISS board, but when I asked if I could purchase the boards and replace them my self I was told that I could not.  Just like the 3in spindle adapter that has a broken tab, they will not allow me to replace that piece either without purchasing a whole new spindle.  

At this point, I still wait and see what if any type of help the warranty department.  Once they decide... then I am charged 1500.00 bucks for them to come and fix my broken printer that is only 7 months old.  

I was ready to purchase an HP stitch, but after this type of customer service, I will NOT purchase another HP product.  It is very sad, I have always liked HP (all of my store computers are HPs, as well as 2 other printers)  and was completely excited about getting the stitch... but how can a company run this way?

[kevin-t]

@dayvedidit

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