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TDunc813
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HP 3500 post phase 1 upgrade printcare issue

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HP Latex 3500

We are currently complete on phase one of our 3600 upgrade with our 3500. Since the upgrade, our weekly maintenance walk-through in the HP Printcare tool skips steps and tries to do cleanliness tests while the power is still off, resulting in the process getting hung. 

 

We can of course complete the maintenance without the printcare checkpoints, but the alerts never go away.

 

I'm wondering if this is a known issue and whether or not there's a fix/work around.

 

Thanks in advance.

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TDunc813
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Update: Operator was able to "complete" the maintenance checklist in Printcare by powering down the printer and the IPS, rebooting, and cycling throught the steps (ignoring the prompts to turn off the printer) until it asked for the cleanliness check test of the OMAS. The printer performed the tests, and continued the maintenance steps until completed.

 

It appears there's just a missing step in the guide after the update which hangs the process.

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