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HP 500 new firmware and printheads - BIG ISSUE

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I would really like some help on this - its looking like a serious issue which will limit many HP designjet 500 users in the long term


Recently got called to a repair on an HP 500 which was not accepting new printheads 


The new printheads supplied had a sticker on saying they would only work with version 5 of the firmware. 


We had new printheads which worked on the firmware V4.02 so installed them. All worked fine  


Sure enough there is new firmware released on Aug 2018  version


Back at base I downloaded it to a new win 10 laptop linked to a HP 500PS 24" by usb on version 4.02 of the firmware


I let win 10  install the driver which it did no problem 


Sending test print It did not work  saying something like "data file to small"


I tried to upgrade the firmware and it would not see or connect to the printer despite it being installed on the PC


I then  downloaded the windows 8.0 64 bit version  selecting the same USB port


I installed this but it does not list the plain HP 500 or HP 500 ps as printers which can be selected ( only 500+gl2 and HP 510 and plus version were supported)


I then installed a gl/2 card and  it printed using the win 8.0 64 bit but .....not the win 10 driver windows had installed 


I stopped here -as i remember the huge issue there was when upgrading gl/2 card firmware.

The earlier firmware upgrade utility will very likely kill the gl/2 card.


So I have a number of questions 


1) Will the new firmware upgrade kill the card ? and if so will HP replace  it?  How do I do this? Has anybody tried it ? 

Can i recover the card if it goes to 05:10 error  I think there is some backdoor process to do this. If you know please tell me


2) More importantly Is there any way an HP 500 without GL/2 card can be upgraded to version 5 ? 


If not I  need to scrabble to get hold of GL/2 cards, or new old version heads or hack the new printhead in some way to work


Thanks for reading this 
















Level 7
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Please use Windows 7 32bit OS with correct printer driver from below link:






HP DesignJet 500, 510 and 800 Printers - HP 11 Printhead Errors:


You may use without GL/2 card for updating the firmware....I hope that info will help to u.

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make life easier.

try to download the dj500   pcl driver &  update the printer driver with it.


see does it work:

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