HP 7500A "Waiting for printer to become available"

[mclaughlindzn]

I have been trying to address the issue of the HP Device Manager utilizing a large amount of CPU power, so I uninstalled my printer, downloaded the latest HP software and reinstalled my HP 7500A printer. Now, when I try to print a test page from the HP Easy Start setup software, all I get is a "Printing - Waiting for printer to become available" message in my print Queue. I can select the option to test the scanner and that works perfectly. It just won't print. Frustrating.

Then I went to the HP Utility application and printed a Print Configuration Page which worked. Very strange.

Then, as another test, I attempted to print a PDF document. The document spools in the print Queue. "30% complete .... 60% complete ... 100% complete" then gives the same "Waiting for printer to become available" message. 

Driver Version: 4.6.0

[Kumar0307]

@mclaughlindzn, Welcome to the HP Support Community!

If you are able to print test pages and scan from your MAC, it seems the connectivity is fine.

To make sure, perform a ping test 

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Update the printer firmware

Go to web services > Update the printer or Setup > tools > update the printer

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

If the issue persists, reinstall the printer using the AirPrint driver as shown in step 2 of this document.

Hope this helps! Keep me posted. 

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