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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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HP 7500A "Waiting for printer to become available"

HP Recommended
HP 7500A
macOS 10.15 Catalina

I have been trying to address the issue of the HP Device Manager utilizing a large amount of CPU power, so I uninstalled my printer, downloaded the latest HP software and reinstalled my HP 7500A printer. Now, when I try to print a test page from the HP Easy Start setup software, all I get is a "Printing - Waiting for printer to become available" message in my print Queue. I can select the option to test the scanner and that works perfectly. It just won't print. Frustrating.

 

Then I went to the HP Utility application and printed a Print Configuration Page which worked. Very strange.

 

Then, as another test, I attempted to print a PDF document. The document spools in the print Queue. "30% complete .... 60% complete ... 100% complete" then gives the same "Waiting for printer to become available" message. 

 

Driver Version: 4.6.0

 

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@mclaughlindzn, Welcome to the HP Support Community!

 

If you are able to print test pages and scan from your MAC, it seems the connectivity is fine.

 

To make sure, perform a ping test 

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Update the printer firmware

Go to web services > Update the printer or Setup > tools > update the printer

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

If the issue persists, reinstall the printer using the AirPrint driver as shown in step 2 of this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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