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HP Recommended
HP Recommended
I am not even sure how that is possible unless the ink cartridges were inserted in the wrong slots. Has the unit worked before and this is a recent development? Did you change any cartridges lately? Are you using OEM or refilled cartridges, if refilled perhaps the vendor screwed up and filled the wrong colors.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
After replacing the defective main pca board we can only use the plotter as monochrome due to wrong color output.
HP Recommended
The part you replaced is labelled like used parts normally are. Was that sold as new? If the error started after replacing the board I would suspect the board, unless this issue was the reason you replaced the main board.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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