cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
AntonyVargese
Level 2
17 13 0 1
Message 1 of 2
311
Flag Post

HP DSJ T920 Plotter When restart its print, and then its going offline and need to restart for print

HP Recommended
DSJ T920
Microsoft Windows 7 (64-bit)

HP DSJ T920 Plotter When restart its print, and then ist going offline and need to restart for printing again. Same process will continue. Try with different IP, Network port, Change Network cable, Put manual, DHCP method. still the same.

1 REPLY 1
rasheddul
Level 7
634 609 35 85
Message 2 of 2
Flag Post
HP Recommended

Hi,  Thanks for contact with HP Support Forum.

 

 

Please unplug the USB/Ethernet cable and perform the below instruction:

 

or you may update through HP DesignJet Utility Software:

 

Just update the latest firmware:

 

                Please download the below link file: 

 

https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t920-printer-series/5365093

 

MRY_06_00_06.1            1176.1 MB                       Aug 9, 2018

 

 

 

1st Steps: 

 

 

Firmware Update Process:

 

2nd Steps:

 

  1. The Thumb Drive Plug-in with your computer/laptop.
  2. Format it your Thumb drive on FAT32 (Default)

 

3rd Steps:

 

  1. Printer Firmware send into Thumb Drive (Your downloaded file, on 1st steps file)
  2. Unplug the Thumb Drive from PC/Laptop

 

4th Steps:

               

  1. Plug in to with your Printer Font Panel or Printer Back side where have to on printer left site. At this printer should be turn off.
  2. Turn on the printer and wait some few minutes.
  3. After some time printer shows it “Update the firmware” on printer control panel.
  4. Click on “Update the Firmware” button on the touch control panel.
  5. After few minutes printer control panel shows it “Un plug your Thumb Drive”
  6. Just unplug in your thumb drive from Printer.
  7. Just wait few minutes for firmware update issue. (After few minutes printer will automatically restart)
  8. After initialized the printer, it automatically came to ready mode. (If raise the any other issue or error, please call to me for below cell no.)

 

N.B: While update the firmware, please do not turn off / interrupt the printer. So you need to use backup power like: UPS.

 

 

If same problem will remain, just goto settings and check the sleep time and uncheck it.

 

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation