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HP DesignJet 500 Issue

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HP DesignJet 500
Microsoft Windows 7 (64-bit)

When I do command to print, no pages comes out but it remain on processing, and no error message. Also no any print on queue

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If you have the latest firmware version on your plotter you should be able to print the printer information from the control panel of the printer. Turn the printer off and then back on which should clear the printer and see if you can print that information. If you can, then the issue is probably the driver you are using is sending info to the printer which is confusing it. Try reloading the driver. If you can not print the information and the printer is connected using a network card, with the power off remove the network card and then turn on the printer and see if you can print the info.

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