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Suthie
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HP Designjet 3500ps MF, keeps going offline

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Designjet 3500ps MF
Microsoft Windows 7 (64-bit)

Our desing jet keeps going offline on one pc, other 2 are ok

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praveen196
HP Support Agent
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Hello,

 

Please refer the below link to reslove the printer offine  issues.

 

https://support.hp.com/in-en/document/c04249080

 

Thank you! I am an HP employee.

 

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Tabassum_S
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Thank you for using the HP forum.

 

Error :Printer: is Offline 

 

Solution:

 

1.Turn the printer off and on, and then make sure it is in a ready state.

 

2.Search Windows for devices, and then click Devices and Printers in the list of results.

 

3.Right-click the icon for the default printer, and then select See what's printing.The print queue window opens.


4.Click Printer. If a checkmark displays next to Pause Printing and Use Printer Offline, click each item to remove the checkmark and then print.

 

5.If still same issue, change network cable or IP address of the plotter


Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Vijay_C
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Hi ,

 

If the plotter is working fine on 2 PC and has issues with only one PC then the issue could be with that particular PC.

 

Confirm how the plotter is installed over network ,  one driver installed on server and shared by all clients.

Check the plotter driver for ports settings on the issue PC.

check if the IP address of the PC / plotter is not same or may cause a network clash.

Check the issue PC is on the same n/w range.

Uninstall the current driver > restart the PC and reinstall the driver again and check.

 

If the above steps does not resolve : as a workaround install the plotter driver on the issue PC using the Standart TCP/IP port which will by pass the server and communicate directly to the plotter.

 

To install as STD TCP/IP  : Under plotter driver properties > Ports > Add Port > Standart TCP/IP  > New port > enter the Plotter IP address and continue to install.

 

Hope this is helpful.

 

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