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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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12-09-2018 08:51 AM - edited 12-09-2018 09:14 AM
I have HP Designjet 4500 (q1277a) and HD (cq654a) Scanners. I have updated the software on each to version 24.1. (Maybe that is the problem—the version 24.1 software update. I don’t know.) Upon restarting the panel PCs I am unable to print to a T1100 and T1120 printer. I have to re-install the printers after a restart of the panel PCs in order to get them to print. They are seemingly ok to print until the next restart of the panel PCs. (I am not sure whether they lose printer connectivity over time.) I get the following error:
“52-7 Unable to write to the device. Please check connection to the storage device or printer.”
And at times I get:
“Runtime error! Program: C:\Program Files\HP\JETimage\JI.EXE
This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information.”
Please help if at all possible. Thanks very much.
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12-09-2018 02:57 PM - edited 12-09-2018 03:09 PM
12-09-2018 02:57 PM - edited 12-09-2018 03:09 PM
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